FAQ
Frequently Asked Questions
1. What materials are used in Hathaway Jewelry?
Every piece from Hathaway Jewelry Collection is thoughtfully crafted with premium materials including sterling silver, gold-plated stainless steel, and hypoallergenic metals. Each design is made to embody luxury, longevity, and effortless sophistication—without compromising comfort.
2. Do you ship internationally?
Yes, we ship worldwide from our headquarters in Georgia, USA. International delivery times may vary between 7–21 business days, depending on your location and local customs procedures.
3. What is your return and refund policy?
We stand by the quality of our pieces. Returns are accepted within 30 days of purchase for items that are incorrect, damaged, or defective upon arrival. All returns must be approved through our support team before being sent back. Please review our full Return & Refund Policy for detailed information.
4. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and carrier link. You can monitor your package’s journey in real time until it reaches your doorstep.
5. What should I do if my jewelry arrives damaged?
If your order arrives with any issue, please contact us within 7 days of delivery at our official support email. Include your order number and clear photos of the item so our team can promptly resolve the concern with a replacement or refund if applicable.
6. Do you offer custom or bulk orders?
Absolutely. We welcome inquiries for custom pieces, gift sets, and wholesale partnerships. Please reach out through our Contact Page to discuss your vision and we’ll be happy to assist you.
7. How do I care for my jewelry?
To preserve the brilliance of your Hathaway pieces, avoid exposure to water, perfumes, and lotions. Gently polish with a soft cloth after each wear and store your jewelry in its original pouch or box when not in use.
Need More Help?
We’re here to assist you every step of the way.
For questions about your order, returns, or product details, please reach out to our support team:
📧 Email: support@hathawayjewelrycollection.com
🕒 Response Time: Within 24–48 business hours
📍 Location: Georgia, USA
Your satisfaction and experience are our top priority.